At Aequus Developments, we take pride in supporting our customers not only throughout the sales process but also after they’ve settled into their new homes. If you encounter any issues with your property, please don’t hesitate to email us at aftersales@aequusdevelopments.co.uk.
If you are a homeowner on the Manor Gardens / Malmains Drive Development, please reach out to customerservice.bristol@vistry.co.uk. For urgent home emergencies, call the Customer Service team directly on 0117 471 2170.
The phone number for out-of-hours is the same number as the customer service team, the phone lines transfer when we are closed.
What is deemed an emergency?
- Complete failure of the heating system and/or hot water system
- Water leak that cannot be contained
- Complete failure of electrics, first check that the failure has not been caused by the trip switch being activated by a fault on a domestic appliance
- Flooding caused by blocked drains that threatens to enter the home
- In the event of loss of electricity or water supply, first check it has not been caused by a general failure, or ‘switch off’ in your area before either contacting our customer services team, or using your emergency out-of-hours number
Should your home have a water leak, you should immediately turn off the supply at the mains
We provide 24 hour emergency cover for you as part of your 2-year warranty. This cover is available 24 hours a day, 365 days a year, including weekends, bank holidays and over the Christmas and New Year period.
