We pride ourselves on looking after our customers not only through the sales process but after the purchase. So please follow our guide below if you have a problem with your new home that you need to tell us about.
customer care

IF YOU NEED TO REPORT AN ISSUE OR DEFECT…

If you have been invited to use the Clixifix portal, please use the link below.

Clixifix is our online portal for reporting and managing any issues that you may have with your home.
If you are living at Riverside View, Temple Street in Keynsham you should have received an invitation by email to join Clixifix.
If you have not received an email invitation, please contact us by email at enquiries@aequusconstruction.co.uk so that we can help you to log in.

FOR MORE INFORMATION…

please refer to the content provided to you in your homeowner Welcome Pack or to speak to somebody please call the Aequus Office Tel 01225 395300 and let us know you are a Riverside View homeowner so we can direct your call appropriately.

EMERGENCIES

In the unlikely event of an emergency, please call us Tel 01225 395300. We are available during office hours, Monday to Friday, 9am – 5pm except for bank holidays.
Outside of these hours for Riverside View, Keynsham please contact Rydon Tel: 0203 701 3613.